New Zealand’s Consumer Guarantee, protects consumers and provides for an equitable, competitive, informed and safe market place, and Konad Nail Art (Cloud 4 Limited) will make every effort to comply with the terms and spirit of this and other relevant acts relating to Fair Trading.
*****PLEASE CHOOSE CAREFULLY*****
We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described as those shown or do not do what they are supposed to do.
Note: As colours can vary from screen to screen, the nail polish product you receive may look slightly different to the image displayed on. Care is taken in getting the most accurate photo of nail polish colours.
All faults and discrepancies must be reported to us at refunds@KonadNailArt.co.nz within 7 working days of receipt so the matter can be rectified. Anything reported after this time and without a warranty will be dealt with at the discretion of the company.
If, in the case that we have made a mistake with your order we will provide you with a specific return address and we will pay for the item to be re-despatched.
If you have made a mistake regarding the item you have ordered then POSTAGE MUST BE PAID BY THE SENDER both to and from our warehouse.
All items returned must be in its original packaging and in a re-saleable condition and by using your own courier/postal service. REGISTERED POST IS ADVISABLE to ensure that the items are signed for on delivery.
Postage costs may be refundable depending on the circumstance.
If any item is returned to us ‘postage to be paid on delivery’ all charges incurred by Cloud 4 Limited will be deducted from any credit that you might receive.
Returns/Exchanges: To organise a return or and Exchange YOU MUST email us at refunds@KonadNailArt.co.nz and obtain further details of where to send your item(s) and any details of any charges that may be applicable.
Please note that you have 7 days from receipt of your order to apply for a refund. Items received after this date will be dealt with at the discretion of the company.
Incorrectly ordered items, or items that you wish to be returned due to incorrect ordering will incur an administration cost of $10.00 inclusive of GST.
Returns will only be accepted from customers who purchased from ourselves in New Zealand. Whilst it is not compulsory, we suggest that any return is mailed by at least Registered Post or equal quality Courier and this must be at your expense.